Payments:

1. Currently our website service is available for Indian customers only. 
2. Indian Customers can pay using UPI / Credit / Debit Cards / Net Banking during check out.
3. We are not taking international orders for the time being.

Shipping Policy :

1. All orders will be shipped usually within 1-7 working days from the date on which payment is realised. 
2. All domestic orders will be processed via our official website only.

Shipping Terms :

1. Delivery Period Guidelines– (Date to be calculated from the next day to the date of shipping)
   • ROI (Metros): 1 to 5 working days
   • Any other remote locations: 5 – 7 working days
2. In case of any unexpected courier delays by the courier company, Adore shall not be responsible for the same. However, we will follow up to make sure the parcel reaches you.
3. Customers are requested to track the parcel until it reaches.
4. We expect the customers to make sure that there is someone at the receiving address to collect the parcel.
5. Customers who book orders to non-residential address (office, hotels etc…) are responsible for the coordination with the respective courier collection point (office, hotels etc…) or the courier agency. In case of any difficulties in collecting the parcel, guidance shall be provided.
6. Customers are expected to be aware of the courier collection point, if any, which is present at the given delivery address (hostel, gated community, office, hotels etc…)
7. Important Note: Under Normal circumstances there will be no calls made by the delivery executive, if no one is available at the delivery address during the time of delivery. 1-3 attempts are made for delivery. In case of non-availability of the customer at the specified delivery address on all the attempts, parcel will be held at the nearest delivery hub, it is the responsibility of the customers to contact the nearest hub and get the parcels delivered. In case if no one has contacted them, the package will be sent back to our address. Such orders will be sent back to the correct address again & the customer shall bear the shipping cost. Options for refund/cancellation are not applicable for such orders.
8. Customers are requested to fill the complete delivery address along with pin code and proper selection of the STATE the delivery address belongs to.
9. In case of parcel being returned due to non-availability / non reachability of the customer, We charge the usual shipping charges for re-shipping the parcel, applicable to all cases
10. For any other delivery related issues, customers shall reach us at support@freebeejewel.com or whatsapp 8104658380 along with the full delivery address and order id, stating the issue faced
11. Delivery at a delayed date: In this case, customers shall mention the delayed delivery date, they wish the order to be sent under the “Notes” column, while placing the order.